Returns & Refunds

30 days from delivery. If you are not happy with your order, you can send it back within 30 days of the date it was delivered for a refund to your original payment method.

Holiday gift window. Orders placed between November 1, 2026 and December 25, 2026 can be sent back until January 31, 2027, so gifts can be returned after they are opened.

How to start a return. Email info@essentialshopsclub.com with your order number. We will reply with return instructions. Please do not send items back before contacting us.

Condition. Items should be returned in their original packaging where possible.

Damaged or wrong items. If your order arrives damaged or is not what you ordered, email us within 30 days of delivery with your order number and a photo and we will make it right.

Refunds. Once your return is received and checked, we will email you and issue the refund. Your bank or card issuer may take a few business days to post it.